ar999 Privacy Policy — Your Data, Your Rights
ar999 is committed to protecting the personal information of every player in Bangladesh. This policy explains exactly what data we collect, why we collect it, how it is stored, and the rights you have over your own information.
Introduction to Our Privacy Commitment
This Privacy Policy ("Policy") describes how ar999 ("we", "us", "the Platform") collects, processes, stores and protects personal data provided by users ("you", "Player") when accessing or using the ar999 online casino and sports betting services available at ar999.vu. This Policy forms part of our Terms and Conditions and by registering an account or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should not use the Platform.
We take our data protection responsibilities seriously. ar999 applies SSL encryption across all connections, follows industry best practices for data security, and will never sell your personal information to third parties for marketing purposes. This Policy applies to all visitors, registered players and anyone who interacts with ar999 in any capacity, including through our website and any associated mobile access. Please read this Policy carefully and contact [email protected] if you have any questions.
Our Privacy Principles at a Glance
1. Information We Collect
2. How We Use Your Information
ar999 uses the personal data we collect only for the lawful purposes described in this Policy. We do not process your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we use your data are as follows:
- Account creation, management and verification — including KYC identity checks required before processing withdrawals.
- Processing deposits, withdrawals and all financial transactions conducted via bKash, Nagad, Rocket, Upay or bank transfer.
- Delivering customer support — responding to queries, resolving disputes, and investigating complaints submitted via [email protected].
- Fraud prevention, anti-money-laundering compliance and responsible gaming monitoring — including detection of underage players and duplicate accounts.
- Sending service-related communications — including transaction confirmations, account security alerts and policy update notifications.
- Sending promotional communications about bonuses, free spins and special offers — where you have not opted out of such communications.
ar999 does not use automated decision-making or profiling in any manner that produces legal or similarly significant effects on individual players. Where data analytics are used internally to improve the Platform, they are applied to aggregated, anonymised data sets and not to individually identifiable player profiles.
3. Sharing of Your Information
ar999 does not sell, rent or commercially share your personal data with third parties. We may share data only in the following strictly limited circumstances:
- Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, DBBL and partner banks) — solely to the extent necessary to process your transactions. These providers are contractually bound to protect your data and may not use it for any other purpose.
- Game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi) — limited technical session data may be shared to authenticate your game session. No financial or identity data is shared with game providers.
- Regulatory and law enforcement authorities — where ar999 is under a legal obligation to disclose data, for example in connection with an anti-money-laundering investigation or a court order issued by a competent authority in Bangladesh.
- Fraud prevention and identity verification service providers — strictly under data processing agreements that prohibit use of your data beyond the specific verification task. These engagements are limited to KYC-related checks only.
In all cases where data is shared with third-party service providers, ar999 maintains contractual controls requiring those providers to apply equivalent data protection standards. ar999 remains responsible for the security of any data transferred to third parties on our behalf.
4. Cookies and Tracking Technologies
5. Data Security and Storage
ar999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration or destruction. These measures include SSL/TLS encryption on all data in transit, encryption of sensitive data fields at rest, access controls restricting data access to authorised staff only on a need-to-know basis, firewall protection, intrusion detection systems, and regular penetration testing and security audits conducted by qualified professionals. Your payment credentials (bKash PIN, Nagad PIN, banking passwords) are never transmitted to or stored by ar999 — these remain solely within the systems of your chosen payment provider.
Player data is stored on servers located in secure data centres. ar999 retains personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. Account data and transaction records are typically retained for a minimum of five years following account closure to meet anti-money-laundering and KYC regulatory requirements. Where data is no longer required, it is securely deleted or anonymised.
6. Your Rights Over Your Personal Data
As a player using the ar999 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". We aim to respond to all valid requests within 30 days.
- Right of access — you may request a copy of the personal data we hold about you, including details of how it is being used and with whom it has been shared.
- Right to rectification — you may request correction of any inaccurate or incomplete personal data we hold about you.
- Right to erasure — subject to legal and regulatory retention obligations, you may request deletion of your personal data and account. We will confirm the extent to which erasure is possible in response to any such request.
- Right to restriction — you may request that we restrict processing of your data in certain circumstances, for example while a rectification request is being assessed.
- Right to object to marketing — you may object at any time to the use of your personal data for direct marketing purposes. We will honour such requests within 7 business days.
ar999 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive. Where we are unable to comply with a request — for example, because legal retention obligations prevent erasure — we will explain the reason clearly in our response.
7. Data Retention and Policy Updates
ar999 retains your personal data for the period necessary to fulfil the purposes outlined in this Policy. For active accounts, data is retained for the lifetime of the account and for a minimum of five years following account closure, in order to satisfy anti-money-laundering, KYC and tax record-keeping obligations. Technical log data such as IP address records and session logs are retained for a shorter period of up to 12 months unless required for an ongoing investigation. Where data is no longer required for any lawful purpose, it is securely deleted using industry-standard data destruction methods, or irreversibly anonymised so that it can no longer be linked to any individual player.
ar999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements or the services we offer. Where material changes are made, we will notify registered players via their registered mobile number or email address, or by displaying a prominent notice on the Platform. The date at the top of this Policy indicates when it was last revised. Your continued use of ar999 following any update to this Policy constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact us at [email protected].
Our support team is available to help with any data rights request or privacy question. You can also explore ar999's full game library or review our Terms and Conditions.